500ml Cylinder ceramic candle container frosted candle holders home decor

Thiscandle holder is designed by our professional designers team. It is made from deep processing and kept good quality. A nice choice for home, wedding, party decorations              

 As a salesman of candle holders supplier, customer service is our first duty, but when it comes to customer service, I do not know how to describe. I have once heard a lot of other people's training, most of the time I am not so agree with them. When your performance is good, many people will come to ask, how do you serve customers or how do you communicate with your customers. I don't use any skills, and I'm not very good at summarizing myself. I just know that whatever you do, you need to put your heart into it. When I am working on a project, I often think from the perspective of a customer. If I am the customer, am I satisfied with the reply provided by the supplier? Is there any doubt? If I am satisfied, then I think my customers will be satisfied.

  Today, I would like to tell a story about a customer that worked with us when I just join Sunny. In the beginning of 2015, when we just get contacted, I have sent many samples and there was no feedback for half a year. During the period, I kept recommending our company's new products to the customer, trying to show the strength of the company. Finally, six months later, they gave us an OEM project, while the project tooling, they ordered an existing tool glass, but the result for first time cooperation is not good, which give a bad impression to them. Since they have very strict requirement on quality, they gave the conclusion of 50% defective rate to us, although some customer pointed out flaws we don't think is defective, but we still accepted the customer, in accordance with the requirements of customers, our company reparations. After this claim appeared, the customer had doubts about our quality, so after the customized project sample came out, even if the effect was good, the customer chose to cooperate with others. About 8 months later, the customer placed a second order for the existing cups. At this time, I guessed that the customer still gave us the opportunity. The quality of the first batch of candle holders were not as bad as they described. After the completion of the second order, the customer was satisfied, but did not meet their expectations. There was no complaint this time, but the customer are more confidence to us. At this time, the customer took advantage of the time to visit China and brought the 2015 collector project to discuss with us. I guess the development project has been sold to the market, but the quality is not satisfactory, so they hope we can help with the project. As I expected, we win the order. The quality of the clear glass was very good, and the customer was very satisfied with it. However, after the shipment of the order, because there were some defects in the later processing, the customer complained and asked for compensation. In fact, we have our own strictly QC team, our inspection standards are more strict than International AQL standard. But under this circumstance, we summarized, and get well notice of their quality requirements. Again, we accepted the claim. Honesty, I was worried that there were complaints every year since our cooperation and I think they may lose confidence in us. I have also communicated with them directly .

We also have our own professional and international logistic company for your service.
We are your best choice without any concern.

1) Can you combine many items assorted in one container in my first order?

Yes, we can. But the quantity of each ordered item should reach our MOQ.

2) If any quality problem, how can you settle it for us?

When discharging the container, you need to inspect all the cargo. If any breakage or defect products were founded, you must take the pictures from the original carton. All the claims must be presented within 15 working days after discharging the container. This date is subject to the arrival time of container.

3) why you choose us?

1. We have rich experiences in glassware trade for more than 20 years and the most professional team.
2. We have 10 production line and can manufacture 15 million pieces per month, we have strict processes enable us to maintain an acceptance rate above 99% .
3. We work with more than 1800 clients in about 80 countries.

4. We offer professional one-stop world-wide logistics service.

4) Can we get your free samples?
Yes, you can. Our Samples are free for the customers who confirm order. But the freight for express is on buyer’s account.

5) How about your MOQ?

Different kind products will be different MOQ, for some glassware in stock, small orders are acceptable.

6) How many people in your R&D department?

We have 5 professional designers, and they will develop 15 innovative designs monthly.

7) Can you give me a discount about the price?

The price depends on your quantity, if you want good price with small order, you can make more quantity in one time, and leave them in our warehouse, we will keep the goods for you until you need.

Any concerns at your side please view more glassware by following platforms.